Featured Client Quotes
please share your experience with us
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Great communication | |
| Marjorie S. Santa Barbara, CA |
The employees are outstanding in providing good customer and auto repair services. | |
| on 12/23/2011 for an auto service of their Toyota |
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Treated with respect | |
| Jim W. Santa Barbara, CA |
Bob Ayers & his team go that extra mile to answer all my questions & take care of my "older" auto. Although the car has seen better days, my eccentricity won't allow me to trade up for a newer model, and the Ayers Repairs team respects & treats it just as importantly as they do the brand new ones. I'm VERY pleased with their high standards & level of service! | |
| on 12/22/2011 for an auto repair of their BMW |
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Friendly | |
| Sheila O. S. Santa Barbara, CA |
I am thrilled to find out that you do Prius repair. I love the easy access and friendly service. Plus I work downtown and can drop off my car and walk to the office. | |
| on 12/22/2011 for an auto repair of their Toyota |
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A family business | |
| Roger L. Santa Barbara, CA |
Always gets the car ready at the estimated time | |
| on 12/20/2011 for an auto service of their Honda |
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Always accomodate me | |
| Ann B. Santa Barbara, CA |
I have been a customer for several years now, and every time my car has needed maintenance or a repair, Ayers has been able to help right away. They always accommodate my early-morning schedule, and have my car ready to go as soon as they can! | |
| on 12/20/2011 for an auto service of their Volkswagen |
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I appreciate your efforts | |
| Rita H. Santa Barbara, CA |
Service was great! I appreciate all your efforts to keep my car running well. Thanks. | |
| on 12/16/2011 for an auto service of their Mazda |
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Fair and quality work | |
| Homer F. Smith I. Santa Barbara, CA |
Ayers has never let us down with our 4 cars. The work is spot-on and never requires re-work. Their mechanics are all well trained and the supervision is superb. | |
| on 12/15/2011 for an auto service |
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Reliable | |
| Dan C. Santa Barbara, CA |
Although Ayers isn't cheap, they do great work in a timely fashion | |
| on 12/10/2011 for an auto service of their Volkswagen |
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Quick Service | |
| Cindy H. Santa Barbara, CA |
I have had my car in twice with severe brake noise. After this second service, the noise was back in less than a week. Service seems to take a long time at Ayers, so one has to be prepared to leave their car all day. | |
| on 11/29/2011 for an auto service of their Nissan |
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Great | |
| Linda J. Santa Barbara, CA |
I appreciate the service I receive from Efrain and Robert. I feel confident that they look after my car, and me, and do a great job to make sure everything is in working order. | |
| on 11/26/2011 for an auto service of their Mercedes-Benz |
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Outstanding | |
| Richard E. Santa Barbara, CA |
Knowlageable staff,on time service in my past visits | |
| on 11/23/2011 for an auto service of their Nissan |
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Outstanding | |
| Olga K. Santa Barbara, CA |
Great attention and service on time. | |
| on 11/18/2011 for an auto repair of their Honda |
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Top-notch service | |
| Connie T. Santa Barbara, CA |
Pick up and car wash with my service - thorough inspection - great service and very convenient. | |
| on 11/18/2011 for an auto service of their Chrysler |
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Great customer service | |
| Karla Santa Barbara, CA |
Great service! And reasonably priced! | |
| on 11/10/2011 for an auto service |
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Friendly, helpful and professional | |
| Erica G. Santa Barbara, CA |
I was surprised and thrilled to see my car had been washed and vaccuumed. They were also very professional and smooth to deal with. | |
| on 11/10/2011 for an auto repair of their Honda |
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Very friendly | |
| Aurora G. Santa Barbara, CA |
very friendly and professional place! Very pleased! | |
| on 11/4/2011 for an auto repair of their Ford |
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Great care and service | |
| Sam T. Santa Barbara, CA |
They slipped me in for a service visit and handled a bad bulb. They always check for problems that might cause me problems later. It makes me feel safer. | |
| on 11/3/2011 for an auto service of their Pontiac |
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| Diana K. Santa Barbara, CA |
Ayers is excellent! Go there for any car service. | |
| on 10/26/2011 for an auto service of their Ford |
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Excellent | |
| Dianedunhill Santa Barbara, CA |
I trust that the Ayer's staff will keep me safe on the road. Efrain keeps me informed in a timely way about services and my vehicle and I are well and happy. | |
| on 10/25/2011 for an auto service |
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Who needs anyone else | |
| Duncan P. Santa Barbara, CA |
Call Ayers. Who needs anyone else? | |
| on 10/11/2011 for an auto repair of their Jeep |
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| Joan H. Santa Barbara, CA |
I haven't had the work done yet. I just received a diagnosis. | |
| on 9/29/2011 for an auto repair of their Toyota |
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Your car will love you | |
| Pat M. GOLETA, CA |
Your car will love you for visiting Ayers Repairs! | |
| on 9/26/2011 for an auto repair of their Chrysler |
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Courteous | |
| Diane D. Santa Barbara, CA |
Very informative and was courteous and loved the ride home. | |
| on 9/19/2011 for an auto repair of their Chrysler |
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Friendly | |
| Anne M. Santa Barbara, CA |
Ayers is conscientious and friendly. They also make follow-up calls after big services, which I appreciate. | |
| on 9/14/2011 for an auto service |
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Honest | |
| Marcia G. GOLETA, CA |
Reliable, honest, good customer service | |
| on 9/12/2011 for an auto repair of their Toyota |
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please share your experience with us
9/23/2011 Rebecca Finley
Customer service is always fantastic, with much consideration given to explaining--in layman's terms--the proposed maintenance and/or repairs. And the repair service itself is no less fantastic. With my first visit, they solved a problem which I'd been struggling with for over a year elsewhere. With my latest, regularly-scheduled visit, a different problem was diagnosed and much care was taken to find the least costly solution.
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9/23/2011 Pablo Ochoa
Ayers was recommended to me by a friend and I am so glad that I listened to him. They are very courteous and extremely understanding. I didn't have a lot of money on hand and they worked around my budget and were very patient with my situation. I would without a doubt recommend Ayers to my friends family and co workers. They have without a doubt the best customer service of any car repair shop I've visited in Santa Barbara! Thank you!
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Milt Hess on September 19, 2011
Robert Ayers makes it right for the customer. When I brought my 20-year-old Mazda Miata to have an oil leakage problem fixed, the car proved to need a lot of work. When I got the car back, Robert cautioned that there were still a few suspicious seals and to keep an eye on it. When it proved necessary to return to have those components replaced, the Ayers staff kept the car for exhaustive testing to make absolutely certain that the leaks were fixed. When they still saw some minor seepage Robert called me and said, "I'm going to take care of this for you." And they did. What a fabulous example of doing the right thing!
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9/17/2011 Sam Tanksley
Polite, good and fast.
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9/7/2011 Zoe
Great, timely service. Courteous and professional staff, and friendly to boot! Fair prices and stand behind their work.
please share your experience with us
9/6/2011 Glory Lamb
I felt that Bob Ayers went out of his way to make me feel confident of the services they provided and the way they did business. My car is humming along after the "Back to School" special. I think it's saying "thank you"!
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9/4/2011 Laurence Schiller
I absolutely would, but I don't live in SB
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9/2/2011 Pat McPhail
Ayers is the best
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8/31/2011 Peter Newendorp
My experience was great and I was treated with respect.
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8/31/2011 P Sullivan
Did great work, and very responsive to your concerns. Great to work with and stand behind their work
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8/29/2011 Pat McPhail
It's the best there is
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8/27/2011 Allan Brostrom
Always top notch
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8/26/2011 Tim Hale
excellent
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8/26/2011 Ann Smithcors
Staff were professional , helpful, & thorough. Kept me informed. Transport from & back to shop. Car returned sparkling clean
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8/23/2011 Bobbie Dame
Ayers is committed to excellent work and that they make the entire experience very painless for the customer.
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8/20/2011 Scott Tracy
The service was what was described, nothing extra. The shuttle service, car wash, and vacuum was an unexpected plus.
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8/20/2011 Rick Ray
Excellent quality and the best customer service
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8/18/2011 Cat Robson
They are honest and top rate.
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8/18/2011 Michael Chandos
They did a great job and my car was ready when they promised
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8/16/2011 Kevin Kelly
Ayers is a great place to have your car serviced. A very friendly and accommodating staff at the front office as well as a highly competent repair department. This is my third visit and each time I have be very satisfied with the results. Thanks
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8/15/2011 Nancy
They have been very helpful in identifying problems I was unaware of with my car with diagnostic testing. They are very courteous and do what they say.
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8/8/2011 Lisa Carlson
An exceptional value; very friendly and professional.
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7/18/2011 Pat M.
Only take your car to Ayers Repairs if you want the maintenace and repairs done right. If that doesn't matter, you can take it anywhere
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Brian Perkins on July 28, 2011
I recently had my car serviced at Ayers and wanted to say how impressed I was with the level of customer service and professionalism. I was initially told that my car would be done by the end of the day. After the guys got into things they had to call back and say they weren\'t going to be able to finish everything until the next day. Initially I was a bit disappointed because I was planning to go to a friend\'s house that evening and not having a car was a bit of an inconvenience. I was surprised when they offered to pick me up and drive me anywhere I needed to go. I told them I appreciated the offer, but it would be later in the evening and I could work something out. They then said they would rent a car for me (on their dime) if I wanted! Talk about great service! I understand that delays can happen when servicing cars and I was very appreciative that Ayers went above and beyond in helping make the process as convenient as possible. The next day I picked up my car and it was washed and ran perfectly. They called a couple days later to make sure everything was going okay. I also got a card in the mail apologizing for the inconvenience of the delay and offering a free oil change. Again, totally unexpected, but greatly appreciated. Well done guys.
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Paul Elyanow on June 24, 2011
As a resident of Santa Barbara and a customer of Ayers Automotive I want to take a moment to acknowledge the dedication,professionalism,and total overall sincerity of this locally run business.Being a single father of two teenage daughters who recently found himself in a bind not only financially, but with a huge problem . My head gasket had blown on my car. I want to take a moment to especially let people know of the professionalism and courtesy of a gentleman by the name of Effrain. He was not only honest but more importantly i felt like a customer who mattered. The price coincided with the job, and the attitude of friendliness and courtesy blew me away. Having been in customer service for several years I was extremely impressed with these people. I strongly reccomend using this org. for any and all automotive needs as they certainly did an outstanding job assisting me!!.
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7/22/2011 Bethany Burns
They work hard to get the job done efficiently and affordably.
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7/21/2011 Rick Ray
Fantastic!
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7/20/2011 Lisa Carlson
It was above and beyond, friendly and efficient. And, thank you so much for doing such a thorough car wash!
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7/20/2011 Sandee Robles
Ayers provides friendly and professional service. They took the necessary time to understand my concerns. I was kept informed on the status of my car and they thoroughly discussed the work performed and welcomed my questions. Also, they were very accommodating with my work schedule and offered to provide a ride to their shop after 5:30, if necessary. My car is running great again and I will be sure to return to Ayers for future service.
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7/18/2011 Pat McPhail
Only take your car to Ayers Repairs if you want the maintenace and repairs done right. If that doesn't matter, you can take it anywhere
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7/13/2011 Ian Ross
I am a regular customer because I always get the outstanding treatment I have come to expect.
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7/9/2011 Jeremy Gold
I like and trust the Ayers and would recommend the place. They really seem like they know what they're doing.
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7/6/2011 Isabella Innis
Friendly customer service and a personal thank you from the owner. Very impressed.
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7/2/2011 Cindy Hawkins
I trust that the service performed is done with honesty and quality. The communication could be a little better.
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6/28/2011 Kathryn Casey
Ayers is great and they definitely improved the performance of my car.
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Kevin K on May 04, 2011
I just wanted to take this opportunity to say what an incredible job the Ayers repair team did on my Toyota Sienna. This is my first time to Ayers and I have to say that I am blown away by their customer service, attitude, and a genuine willingness to help. From the minute I walked in and was greeted by Efrain I felt comfortable and assured that they would do a good job. I have to say that they pointed out what needed to be fixed, what could wait, and did this with no pressure. When I picked up the van I met the owner, Robert, who was both friendly and knowledgeable. These guys go the extra mile, and even take the time to call you the next day to make sure you are happy with the work done. I told them that my van has never run better. I highly recommend that you have your car serviced here. Thanks again for everything.
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Laura Z on 5/9/2011
Dear Ayers Service Team, I just want to say Thank you for the great customer service. I brought my car in on 5-6-11. My car was completed on time, Efrain was professional, but I also got a pleasant surprise...Alex washed my car, and cleaned the inside of my headlights without me asking and for free! Jiffy Lube offered to clean my headlights for $89 just the day before!!! Now that is wonderful service. I will be back! Thank you to Alex and everyone at the Chapala location.
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Jon Bell on 2/25/2011
"I would recommend them. Ayers was friendly and quick about service. They called me before any work was done and explained what was going to be done and why."
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Jonelle Niznak on 2/24/2011
"Ayers was great, fixed my car, and recommenced other things that needed to be fixed. Most places I looked at wanted me to make an appointment, Ayers was able to get me right in."
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Trevor Putney on 2/23/2011
"My son is in college in Santa Barbara. I found you guys on the internet. He was here this weekend and said the work on his jeep was taken care of fast and very professional. He was very impressed by the professional way they took care of his jeep. I told him to let you guys know and to write a review. So I thought forget it, I paid for it and I want to thank you for a job well done. He was very impressed with thank you note too. I wish you had a shop in Orange County."
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Michelle on 2/23/2011
"I would absolutely recommend Ayer's. They explained everything and were very friendly and professional. I have never had such a pleasant experience with an auto repair shop."
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Zoe S. on 2/20/2011
"Great, honest service. Ayers' stand behind their service. As a daily commuter to SB from Santa Ynez I trust my car's reliability to Ayers."
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Duffie Bart on 2/16/2011
"It's the best place to go for honesty and competency, and that I have been a customer for many years."
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Douglas Kaltenbrun on 2/12/2011
"The quality and speed of the work at Ayers was top-notch. The person I talked with did an excellent job explaining everything they would be doing to my car."
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Judith Paltin on 1/31/2011
"Very high quality work and service. They don't miss anything, and have perfect integrity."
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Carly Kellogg on 1/7/2011
"They were very helpful and great about calling and letting me know the status of my car. They helped me understand exactly what was going on with my car as well as assuring me that they were getting it fixed as soon as possible. Excellent customer service, they will definitely be my mechanics in the future."
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Jonathan Kanner on 1/4/2011
"Good shop to work with, especially on "difficult" cars. Been with Robert and Nikki for 25 years with a '61 Studebaker, a very touchy '72 Volvo, a '97 Ford, and others. I have recommended them to friends and coworkers because they offer all the amenities of a superior quality high-end dealer at the cost of a cost-sensitive independent shop and because I never hear things like "parts are too hard to find for that model" or the ever-popular "we don't have the right tool to finish what we started"."
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Diana Lee on 1/3/2011
"Very friendly and easy to deal with. They are honest and don't try to take advantage of people who don't know much about cars."
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Landon Neustadt on 12/23/2010
"I have always been very satisfied by their service and workmanship
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Anonymous on 12/22/2010
"After having my car worked on for weeks and finally getting it back the oil light went on the same day. I brought it back in and they fixed
please share your experience with us
it quickly & as inexpensively as possible, waiving many of the fees they could have charged. I appreciated the effort and assistance in getting my car back to me ASAP."
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Rebecca on 12/22/2010
"Ayers has been the most honest dealings I've had with auto technicians since moving to Santa Barbara 8 years ago. I'm very glad I heard about their shop and appreciate the explanations they gave when recommending repairs."
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Elaine Alvarado on 12/12/2010
"Positive feedback; good follow up; good contact/communication with clients"
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Jim Watson on 12/11/2010
"Very friendly point-of-contact, reasonable hourly rate, knowledgeable, work's done when they say it will be done, personal touch, and of course, they wash your car every time! :)"
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Peggy Fletcher on 12/8/2010
"reliable, professional, and more than willing to go the extra mile."
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Freddie Corona on 12/6/2010
"This shop does great quality work. It does not cut corners when it comes to getting the job done the right way. The good Customer Service is always part of the visit."
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Monica Iverson on 12/1/2010
"Robert Ayers really knows his stuff! I would recommend Ayers for all your mechanical needs."
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Kari Weber on 11/2/2010
"I had a good experience with the repairs and with the customer service."
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Thomas J. Mackle
Sorry I am so late with this. The day before Labor Day weekend (2010) I was driving my Chinook RV through LA and the temperature was 101 degrees and I noticed right away that the cab air conditioner was inoperative. I called Ayers and they said bring it in the next morning. It turned out that the unit needed six parts that were not in stock!! I was sure I was \"dead in the water\". I don\'t know how they did it but they got the parts and had it running by afternoon!! Otherwise I would have been out of luck for the long week end. I was totally impressed with the professionalism and service I received. They went the \"extra mile\" and saved my trip to the Reno Air Show. I would recommend Ayers with no reservations. Congratulations for a job well done.
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Patty Bowman
Ayers is very customer oriented and does a good job of letting you know the details of the work they’ve done on your car. Ayers doesn’t pressure me to have a lot of expensive work done immediately. They have my car ready when they say it will be ready and everyone at Ayers is pleasant to deal with.
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Sonia Putney
My son is in college in Santa Barbara. I found you guys on the internet. He was here this weekend and said the work on his jeep was taken care of fast and very professional. He was very impressed by the professional way they took care of his jeep. I told him to let you guys know and to write a review. So I thought forget it, I paid for it and I want to thank you for a job well done. He was very impressed with your thankyou note too. I wish you had a shop in Orange County.
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Wayne & RoseAnne Heisinger
Wayne and RoseAnne say once again: Thank you for the wonderful and fast service. Also thank you for the car wash.
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Calla Gold
I brought in my Subaru, and not only did Ayers get it fixed in no time, I picked up a shiny, clean car, much cleaner than when I dropped it off! That extra touch just made my day. Excellent service, honest staff, and great attention to detail! Thanks Ayers!
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Pat Schneider
An honest and pleasurable experience with Ayers service. All were friendly and Robert Ayers explained cleary what was necessary for my car. I will definitely return...and since I was there in October, I got the Halloween treat bag with more than candy...Ayers key chain, pen, refrig magnet, tire pressure gauge with information to be \"tire smart\" and the car was washed AND vacuumed to my delight!
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Muriel Ross
Helpful, explained estimate and time require. Upfront with cost. Car was ready on time and car wash was unexpected for just a smog check!
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Gina Gauderfroy
I trust your company. Efrain was very courteous and explained everything to me in detail.
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Rosemarie Rescica
Wonderful service from the moment I walked in. They smiled upon entering the facility and took me home. Honest and great service. Willing to work with me and my financial situation. Honest about the service needed and performed. Great service, finally a mechanic that I can trust!
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Cathy Hirt
Outstanding, reliable and very helpful.
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Etsuko Nakamura
I’m always happy that I get my car back very clean after repairing. You give me rides when I needed one.
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Don Langley
Positive, fun attitude. Knowledgeable. I am confident in the performance of my vehicle by following maintenance and repair recommendations.
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Gary Unruh
Excellent company. You knew what you were doing and seem very honest. Straight talk.
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Heather Brodhead
I’m confident my car is in good shape when it leaves your shop. And the car wash at the end is so much appreciated.
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Jonathan
1. Open and honest communication.
2. Working with my constrainded schedule to get work done on Mondays and picking me up and dropping me off even when I am with my friend and even when the job is bigger than planned.
